Issuing a STORE CREDIT in Shopify

You can issue a store credit to a Shopify customer's account instead of issuing a refund back to original payment.

How to Issue Store Credit to a Customer in Shopify

Step 1: Enable Store Credit

1. Go to Shopify Admin > Settings > Customer accounts.
2. In the Customer accounts section, toggle Store credit to ON.

Step 2: Issue Store Credit

1. Navigate to Shopify Admin > Customers.
2. Click on the customer profile you want to credit.
3. In the Store credit section, click Edit.
4. Under Adjustment, select Credit.
5. Enter the amount of credit.
6. (Optional) Set an expiration date or choose No expiry date.
7. Click Review changes, then Credit [Amount] to finalize.

Customers won’t receive an automatic notification when store credit is issued, so you may want to notify them manually.

Using Store Credit at Checkout

• Customers must be logged in to their account to use store credit.
• Store credit will appear as a payment method during checkout.
• Only the full store credit amount can be applied (no partial payments).
• Store credit is not compatible with draft or edited orders, and not usable on B2B channels.

Refunding to Store Credit

You can also refund orders to store credit:

• Go to the order in Shopify Admin.
• Choose Refund and select Store credit as the refund method.

When to Issue Shopify Store Credit Instead of a Refund

1.Customer Preference

• Some customers may prefer store credit if they plan to shop again soon.
• It can be offered as a faster alternative to waiting for a refund to process.

2.Return Policy Limitations

• If the item is non-refundable (e.g., final sale or outside the refund window), store credit can be a goodwill gesture.
• Useful when the original payment method is no longer available (e.g., expired card).

3.Encouraging Future Purchases

• Store credit keeps the money within your business, increasing the chance of repeat purchases.
• Often used as part of customer retention strategies.

4.Partial Compensation

• If a customer had a poor experience but doesn’t want to return the item, store credit can be offered as a partial apology.
• Can be used to compensate for delays, minor defects, or service issues.

5.Exchanges

• When a customer wants to exchange an item but the replacement is unavailable, store credit allows them to choose something else later.

6.Promotional or Loyalty Incentives

• Store credit can be issued as a reward for loyalty, referrals, or special promotions.
• Helps build long-term customer relationships.

7.Fraud Prevention

• Refunds to original payment methods can be risky in cases of suspected fraud. Store credit is safer and more controlled.

Let me help you join the future. Together, we’ll build a digital presence that reflects your brand, reaches new customers, and drives real growth.

Not on the Shopify Platform yet? As a Shopify Partner I can offer:
a Shopify website trial plan for FREE, then enjoy 3 months for $1 (click for details)

About the Author

Matthew Lester (Mathew/Mateo) is an accomplished 21+ year eCommerce professional with over 9 years of experience specializing in Shopify store management, digital marketing, and design. Offers end-to-end support including SEO, UX optimization, analytics, app integration, and technical troubleshooting. Known for driving traffic and improving conversions. Also skilled in graphic design, photography, and business consulting such as how to issue a store credit in Shopify.



Matthew Lester Website Design
Shopify/SEO Expert & Graphic Designer
"Building you a better website."